Frequently Asked Questions & Answers
Removals With Payment Plans, Questions & Answers.
1. How does the removals payment plan work?
Our payment plan spreads your moving costs over 12 months completely interest-free. The financing layout requires you to pay a 25% deposit upfront, while the remaining 75% is paid over 11 months.
2. Is there a deposit?
Yes it is 25% of the total bill,
The initial deposit is split into two parts for your convenience. You pay 7% when signing the credit agreement and the other 18% when booking your moving date.
3. How much extra does it cost to pay monthly?
Monthly payment plans cost absolutely nothing extra. Our removal services come with completely free 0% APR finance for 12 months.
4. Is there a credit check?
Yes, our finance provider will complete a hard credit check before approving your application.
Credit application checks are processed incredibly fast. Most finance approvals take under 2 hours and many are completely instant.
5. Can I just pay for my move in one go?
Upfront full payments are always accepted by our team. Spreading your costs over 12 months is entirely optional for Kent moves.
6. Can I pay off my remaining balance early?
Yes, Simply call 03332-123914 at any time to arrange this, penalty free.
7. Can I sign the credit agreement by post?
Postal finance agreements are not available at this time. All credit applications must be signed digitally online.
8. Who actually manages and funds the finance?
Our finance partner is a separate company called PayItMonthly (PIM). This specialist company is fully regulated by the Financial Conduct Authority
💰 Pricing & Service Inclusions
9. How much do you charge for a house move?
Our base price starts at exactly £390.00 total. This entry rate features a £97.51 deposit and 11 monthly payments of £26.59. Get your bespoke moving quote today.
10. What size property does the base price cover?
The starting rate applies to small, simple local moves. It covers most properties that are typically 1 to 2 bedrooms in size. It occasionally covers some 3 bed-room properties as well. The base price is a price indication only.
All of your needs such as dismantling, garden loads and packing services will be discussed properly. At time of your no obligation, free in-person or live video quote. This is where we will provide your final tailored quotation.
11. What specific services are included in the base price?
Every move includes a professional 3-man moving team. We also provide 1–2 vehicles, furniture dismantling, mattress bags, floor mats, 10k goods in transit insurance and £1M liability cover.
12. Is washing machine installation included for free?
Washing machine disconnection is handled completely free of charge. Our crew reconnects the appliance at your new home for free too.
13. What optional moving add-on's do you offer?
Extra moving services can be added to your plan. Available options include full packing, packing boxes, comprehensive insurance, furniture wrapping, and waste disposal.
📋 Quotes, Dates & Cancellations
14. How does the removal quote process work?
Initial guide prices are calculated using our online estimate form. Final fixed quotes are locked in after an in-person or live video survey.
15. Can my moving price change after I sign?
The final figure on your finance agreement cannot be edited once signed. With the exception of key waiting time, the price will not change. key handling is charged separately to the finance agreement, if applicable.
16. Are removal deposits refundable if I cancel?
Deposit refund policies depend on your booking status. Your initial payments are fully refundable up to the point of booking a specific date.
17. What happens if my moving date changes? Is there a penalty fee?
Moving date changes are completely free if you give notice. No penalties apply if you change or cancel dates 10 days or more in advance. If less than 10 days notice are given the fee is 18% of the total bill.
🚛 Coverage, Crew & Company Info
18. What geographic areas do you cover?
Our service areas cover moves across England and Wales. We focus on clients moving to or from Kent, Thanet, Margate, Ramsgate, and Canterbury areas.
19. Do you offer payment plan moves in London?
Yes, London removal bookings are managed by a dedicated team. London area clients can book their moving quote and set up payment plan moves, by using the normal online quote form or by calling 020 8243 8519.
20. Do I need to help the removal team lift items?
Moving day labor is entirely handled by our professional crew. Customers are requested to leave all heavy lifting to the team for safety.
21. Who owns and operates Pay Monthly Removals?
Our business division is operated locally by Viking Group Ltd. We trade as The Transporter Removals Southeast based in Ramsgate and Margate.
22. What happens if I struggle to make a monthly payment?
Repayment difficulties should be reported to our team immediately. Please call us on 0333 212 3914 to discuss alternative payment solutions.
23. What happens if there is a key delay on moving day?
Late key releases are a common part of house completions. Our moving crew remains on-site to assist. There will be a limit on the hours allocated, noted on the job sheet. We do this to keep the cost down for our customers. This is explained in detail on this page.
24. Do you offer storage if my property chain falls through?
Emergency storage solutions are available if your completion dates change. We secure items in our monitored, containerized Kent storage facilities.
25. How do I prepare appliances before the crew arrives?
Appliance moving preparation is required before our team arrives. You must defrost fridges and freezers and we recommend that you insert transit bolts into your washing machine.
We can disconnect washing machines free, we can not disconnect gas or hard wired electrical appliances.
26. Can I pack my own boxes to save money?
Self-packing options are fully supported if you choose to bypass packing services. You must use sturdy double-walled removal boxes, tape them securely and check our terms. In line with industry standards we do not cover customer packed goods on our insurance.
27. Is it normal to pay a removal company a deposit?
Yes, most removal companies in Kent require a non refundable deposit. But always check the company is a registered and legally trading company first.
For example The Transporter Removals (trading name of Viking Group Ltd
- have a companies house registration,
- Registered physical address
- At-least one trade registration
- lots of searchable history online
- Historic and recent reviews
- Terms & Conditions (No terms is suspicious)
- Branded vehicles are also an indicator (would be strange if a removals company didn't)
An extra clue is that finance companies don't work with UN-verified businesses with no trading history. Especially when regulated financial service products are involved.
We actually have all of the above plus 2 addresses 3 trade registrations 1 environmental health registration. Active social media presence, Active google profile and the big one, we are the only removals company able to offer 12 month 0% finance in the UK.
Useful information:
What can go wrong when moving home - and how we prevent it.
See more information on the moving team and the moving service.
